Building a safer network, together
Join Jim from the Matrix.org Foundation Trust & Safety team, as he walks through the progress the ecosystem has made in building a safer network, and invites you to join us in building the future of safety on Matrix. Jim is joined by special guest Juliet from ROOST, and you'll hear about their tools Coop and Osprey. We'll talk about how matrix.org is using those tools, and how we're making them more accessible for Matrix servers. Jim will also talk about Reporting v2, a flagship project for the Foundation Safety team, and how you can help.
Hi! I'm the VP of Trust & Safety for the Matrix.org Foundation, and I try to bring a calm optimism to making Matrix a kinder, safer place. I've been with the Foundation since 2021, and I work on policy and process, tooling and techniques for Matrix.org and Matrix as a whole.
Juliet Shen is the founding Head of Product at ROOST (Robust Open Online Safety Tools), where she leads the development of scalable technologies that protect people online while preserving user privacy. She was instrumental in incubating ROOST within Columbia University's Trust and Safety Tools Consortium and now oversees its product vision and implementation.
Over the past decade, Juliet has shaped trust and safety practices across some of the world's most widely used platforms. She served as Snapchat's first Trust and Safety Product Manager, helping establish its foundational moderation systems; led the Trust and Safety product team at Grindr; and deployed advanced AI at Google to detect and prevent abuse across Workspace platforms at scale.
Juliet has also been a driving force behind industry collaboration. She co-chaired the Tech Innovation Working Group at the Technology Coalition, where she helped launch Project Lantern — the first-ever cross-platform child safety signal-sharing program — and currently co-chairs the Tools Research Committee at the Trust and Safety Foundation. She holds Bachelor's degrees in Political Science and Sociology from the University at Albany.